Withdrawal and Refund Policy
📦 Returns and Exchanges (Private Customers / B2C only)
If you purchase from us as a private customer, you have the right to withdraw from your order within 14 days of receiving the goods without giving any reason.
Return Conditions:
- The goods must be unused, unopened, and undamaged.
- Returns are possible within 14 calendar days of receiving the delivery.
- Food products, opened packages, and custom-made items are excluded from return.
- The customer bears the return shipping costs, unless the product is damaged or incorrectly delivered.
How to return:
- Send us a return request by e-mail: bobabit.eu@gmail.com.
- We will confirm your request and send you the return instructions.
- After receiving and checking the goods, we will refund the purchase amount within 14 days.
Returns are excluded for:
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Food products (e.g. Bubble Tea ingredients) if the packaging has been opened.
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Custom-made or made-to-order items.
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Business customers (B2B), unless otherwise agreed in writing.
💸 Refund
After receiving and inspecting the return, we will notify you by e-mail. The refund will be issued via the original payment method.
Refund processing time:
Up to 14 business days after receipt of the return.
🚫 Damaged or wrong goods?
Please contact us within 48 hours of receiving your order:
📧 bobabit.eu@gmail.com
📱 WhatsApp: +49 175 373 4823
Please send us a photo of the item and a short description of the issue. We will send you a replacement free of charge or refund the amount.
📍 Return Address
BobaBit – Returns Department
Waldachstraße 56
72221 Haiterbach,
Germany
❗ Important
- Returns made without prior notification cannot be accepted.
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Cash-on-delivery shipments will not be accepted.
